Frequently Asked Questions

Orders & Shipping

Do you ship across Australia?

Yes. We ship to all states and territories across Australia, including remote locations. Shipping costs and estimated delivery times are calculated at checkout based on your location and order size.

Do you offer local pickup?

Yes, local pickup is available. Place your order online for local pickup. We will send the confirmation email with stock availability.

How long does delivery take?

Most orders are dispatched within 1–2 business days. Delivery times vary by location — metro areas typically receive orders within 2–5 business days, while regional and remote areas may take longer.

Can I track my order?

Yes. Once your order is dispatched, you'll receive a tracking number via email so you can monitor delivery progress.

Products & Specifications

Are your products suitable for Australian installations?

Yes. All products are selected with Australian building standards and installation requirements in mind. If you have a specific compliance question, feel free to contact us.

Do you offer made-to-order or custom sizes?

Yes. We offer made-to-order sheet metal fabrication  and HVAC Air Grilles for non-standard applications. Contact us with your specifications and we'll provide a quote.

I can't find the size or product I need — can you help?

Absolutely. If a product isn't listed on the site, reach out via our contact page and we'll do our best to source or fabricate what you need.

Trade & Wholesale

Do you offer trade or wholesale pricing?

Yes. We offer wholesale pricing for regular buyers and trade accounts for contractors and installers. Learn more about our trade program or get in touch to set up an account.

Can I set up a credit account?

Please contact us directly to discuss credit account options for your business.

Returns & Support

What is your returns policy?

If you've received an incorrect or damaged item, please contact us within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or refund as appropriate.

I ordered the wrong size — can I exchange it?

Contact us as soon as possible and we'll do our best to help. Exchanges are subject to stock availability and the item being in original, unused condition.