Frequently Asked Questions

Orders & Shipping

Do you ship across Australia?

Yes. We ship to all states and territories across Australia, including regional and remote locations. Shipping costs and estimated delivery times are calculated at checkout based on your location and order size.

Do you offer local pickup?

Yes, local pickup is available. Place your order online and select local pickup at checkout. We'll confirm stock availability and pickup details via email once your order is placed.

How long does delivery take?

Most orders are dispatched within 1–2 business days. Delivery times vary by location — metro areas typically receive orders within 2–5 business days, while regional and remote areas may take longer.

Can I track my order?

Yes. Once your order is dispatched, you'll receive a tracking number via email so you can monitor delivery progress.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout. Trade account holders may have access to additional payment terms — contact us to discuss.

Products & Specifications

Are your products suitable for Australian installations?

Yes. All products are selected with Australian building standards and installation requirements in mind. We stock premium quality components chosen for durability, performance, and compliance. If you have a specific compliance question, contact us and we'll help you find the right product.

Do you offer made-to-order or custom sizes?

Yes. We offer made-to-order sheet metal fabrication and HVAC air grilles for non-standard applications. Lead times for custom items vary depending on specifications — contact us with your requirements and we'll provide a quote and estimated turnaround.

I can't find the size or product I need — can you help?

Absolutely. If a product isn't listed on the site, reach out via our contact page and we'll do our best to source or fabricate what you need.

Trade & Wholesale

Do you offer trade or wholesale pricing?

Yes. We offer wholesale pricing for regular buyers and trade accounts for contractors and installers. Learn more about our trade program or get in touch to set up an account.

Can I set up a credit account?

Please contact us directly to discuss credit account options for your business. We'll work with you on terms that suit your ordering volume and project requirements.

Is there a minimum order quantity?

There is no minimum order quantity for standard stocked items — order exactly what you need. 

Returns & Support

What is your returns policy?

If you've received an incorrect or damaged item, please contact us within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or refund as appropriate.

I ordered the wrong size — can I exchange it?

Contact us as soon as possible and we'll do our best to help. Exchanges are subject to stock availability and the item being in its original, unused condition.

Still have a question?

If you can't find the answer you're looking for, get in touch with our team and we'll get back to you within 1 business day.